Guaranteed Shipping
All orders placed and paid for by
3pm EST Monday thru Friday will be shipped out from our location the same day.
Any product that is marked “Out of Stock” is not available for this service, but
will be shipped when it becomes available. If a product is marked as “In Stock”
and is not shipped the same day, we will provide a refund on the ground service
shipping price.
Limited Warranty and Disclaimer
All LedGlow Lighting products come with a one year limited
warranty on the internal parts of the product.
This warranty runs from the date of purchase. LedGlow will replace or
repair any qualifying defective product received by the company before the end
of the warranty period.
Installation of this product must be performed by a
licensed professional.
Should the failure of the product be the result of damage occurring as a result
of improper installation, alteration of the product or an act or omission on the
part of the consumer, this warranty is void. LedGlow Lighting shall not be
responsible for any consequential damages which arise from the use and/or
installation of the product.
If the kit is installed in any manner other then specified,
LedGlow Lighting reserves the right to deny
any warranty claims at the discretion of the technical support department.
The one year warranty is not transferable. Any product return must include the
original packaging, a statement of the alleged defect and an RMA number.
Upon receipt of the returned product, the company will test the product
for defect. If the results of the
testing do not support the warranty claim, do not reveal any defect or indicate
consumer negligence in the installation and handling of the product, then the
product will be returned to you and you will be charged a reshipping fee. If the
product is returned from an address within the continental United States, within
the first 14 days after purchase, and is found to be defective, LedGlow Lighting
will reimburse to the consumer the cost of the return shipping.
This offer does not extend to the cost for shipping charges on any
international packages. LedGlow Lighting is a
brand of The Neon Edge, Inc.
Additional Disclaimer Terms
Lights are for
show purposes only; please check your local and state laws for the proper use of
this product.
·
Improper installation of
electricity-using products such as lighting may cause damage to any vehicle or
device to which the improperly handled or installed lighting is attached.
·
Improperly installed product
may cause electrical injury to persons.
·
It is recommended that the
kit be installed by a licensed professional.
·
LedGlow Lighting assumes no
liability for the installation of the product.
·
Warranty or liability will
not exceed the product purchase price which shall be buyers sole and exclusive
remedy.
THERE
ARE NO WARRANTIES WHICH EXTEND BEYOND THE WARRANTIES DESCRIBED ON THE FACE
HEREOF INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE.
(LEDGLOW LIGHTING AT IT’S DISCRETION, MAY PROVIDE
REMEDY OF RETURN OF PURCHASE PRICE OR REPAIR OR REPLACEMENT OF DEFECTIVE PRODUCT
AS BUYERS SOLE AND EXCLUSIVE REMEDY.)
Warranty Shipping Responsibility
Warranty shipping is only valid in the Continental United
States
(For Defective, Non Functioning Products)
0-14 Days
after the purchase date, LedGlow is responsible for both shipping charges, back
from and to the customer. If the product
is returned and is found not defective or was damaged due to improper
installation, the customer is then responsible for all extra shipping charges.
15-30 Days
after purchase date, the customer is responsible for shipping the products back
and LedGlow is responsible for the shipping back to the customer. If the product
is returned and is found not defective or was damaged due to improper
installation, the customer is then responsible for all extra shipping charges.
After 30 Days from the purchase date the
customer is responsible for all shipping charges.
No Exceptions.
Exchanges
All exchanges
must be sent back with an RMA Number on the box. You must contact us prior to
shipping back the merchandise. Our shipping department will refuse ALL packages
that are not accompanied by an RMA Number written on the outside of the package.
All exchanges
must be handled immediately; we will not accept any exchanges after 14 days. All
product exchanges must be in brand new condition with original packaging. We
will not accept any product for exchange if the product has been installed or
parts are missing.
Returns
All returns
must be sent back with an RMA Number on the box. You must contact us prior to
shipping back the merchandise. Our shipping department will refuse ALL packages
that are not accompanied by an RMA Number written on the outside of the package.
After 14 days
of receiving your merchandise all sales are final. You must call and inform us
with any issues prior to the 14th day, with the exception of holiday
gifts, for which you must contact us before January 1st.
Holiday gift returns on only eligible for
orders placed in December.
All Returns
must be in new condition with all original packaging and parts. The customer is
responsible for all shipping charges incurred on returned items that do not meet
this criteria.
There is a
required restocking fee of 15% on all returned orders.
Shipping
charges are non-refundable and will not be refunded on any purchase that is
returned.
Shipping Error
If you
received the wrong merchandise, please call us within 14 days and we will send
you a return postage label. When we receive the incorrect merchandise back, we
will ship you the correct merchandise. We apologize for the inconvenience this
may cause and we will get the product you ordered to you as quickly as possible.
Duplicate
Orders
If the
customer accidently places the order twice and the duplicate order has not been
shipped, you will receive a full refund.
In the event
the customer places a duplicate order and the items are shipped, you will
receive a full refund and the shipping charge will be deducted.
Order Cancellation
If any order needs to be
cancelled, you must call us
immediately.
You
can only cancel your order prior to it leaving the warehouse. If the order is
shipped out prior to us being notified, the order is subject to all the state
return terms and policies. We are not responsible for email cancellation
requests that are received after your order has been shipped. The only
acceptable cancellation method is to call and notify us immediately. All
Cancellations are subject to a 5% cancellation fee. This 5% fee covers all
credit card related expenses for the cancelled order.