With the COVID-19 global pandemic affecting communities across the world, LEDGlow Lighting is taking all necessary precautions to protect the health and well-being of our team, customers and communities.
Based upon the latest information provided by the Centers for Disease Control and Prevention, as well as the most recent updates from the Department of Health in our home state of New Jersey, we have decided that some of our employees will now work in a remote capacity. This policy shall remain in effect until such time as we receive notification from the aforementioned sources that it is suitable to return to regular business practices.
Our phone system is currently not available, but we will periodically check our voicemail system and call back as soon as possible. Our Customer Support and Technical Support Teams will be fully accessible by Live Chat and Email to assist with any questions you may have, and will operate during the business hours of Monday-Friday from 9:00 AM-5:00 PM Eastern. They will continue to seamlessly provide you with the same level of professionalism and customer support that you have come to expect from LEDGlow Lighting.
Our shipping team is working hard to continue to ship your products as soon as possible. Unfortunately, there will be delays in product deliveries from our Shipping and Receiving Division, and we cannot guarantee same day shipping. Additionally, there may be external delivery services delays, as many carriers like UPS and FedEx are unable to guarantee delivery times regardless of selected service.
We look forward to a resolution of this global epidemic, but we are fully equipped to successfully sustain operations remotely in the event the COVID-19 pandemic persists over a longer period of time.
In the meantime, we will continue to take all necessary measures to ensure the safety of the entire LEDGlow Lighting family as this situation evolves. Please do not hesitate to contact us anytime through our website, or through our social media channels at Facebook and Instagram.